The role is responsible for providing a professional third-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution.
Their primary objective is to ensure all requests, process events and resolution incidents result in zero missed SLA conditions.
The role is responsible for managing incidents of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgement and independent analysis within defined policies and practices.
Work experience required
4-6 years’ work experience
5+ years’ experience required in Engineering function within a medium to large ICT organisation.
Experience of Managed Services
Working knowledge of ITIL Processes
Experience working with vendors and/or 3rd parties
Qualifications & Experience:
Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Requirements: Education, Training and Experience:
AMX Programming with at least 2 – 4 years’ experience.
Crestron Programming at least 2 – 4 years’ experience.
Audio Visual and Video Conferencing with at least 2 – 4 years’ experience.
At least 3 – 5 years’ work experience in ICT/ Customer Support Services.
Previous team management experience will be an advantage.
Project management experience will be an advantage.
Medically fit for offshore works.
Fluent Spoken and Written English.
Able to travel and work off shore, domestic (Angola) and internationally.
Send a detailed copy of your CV to Bonita (bonita AT recru-it.co.za – replace the AT with @)
Should you not be contacted within 7 days, please consider your application as unsuccessful.